Support
PriorIT Consulting, LLC recommends taking advantage of Support onsite or remotely to help you maintain your Enterprise GIS operations and maintenance. Hour(s) can be provided towards email and phone support and can be customized to fit your requirements. Support will also provide the following:
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General support for software installations and startups.
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Support on identifying issues and concerns and recommendations to address them.
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Recommendations on maintaining your software installations and startups.
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Reference material to help you support and maintain your software installations and startups.
The following diagram shows the Support categories offered by PriorIT Consulting, LLC, recommended during these Enterprise GIS/IT Program lifecycle phases.
Support Services are a great way to protect your GIS software installations investments by doing it right the first time by following proven processes and best practices and to get support when needed to maintain your operations successfully. Technical Support can also be provided through email and phone support as needed either as separate project activities or through the Service Program.
Please contact us to further discuss Support opportunities. We can provide you support to meet your Enterprise GIS and IT requirements on any budget.
Strategy
and
Planning
Vision/Strategic Planning
Business Case Development
Implementation Planning
Organizational Planning
Analysis
and
Design
Business Process and Work Flow Analysis
User Requirements Analysis
Solution Definition
Data
Database Design
Applications Design
System Architecture Design
DeveLopment
Database Development
Data Development
Applications Development
Systems Integration
Testing
(Unit & Systems)
Deployment
Infrastructure
Installation
Database Deployment
Data Deployment
Applications Deployment
Testing
(User Acceptance)
Training
Production
and
Operations
Support
Maintenance
Performance
Monitoring
Other
Considerations